Refund Policy
KemoStreaming Refund Policy
This page describes how refund requests are handled at KemoStreaming. Please review this policy before making a purchase. This page is not personalized legal advice, and applicable consumer protection laws may provide additional rights depending on your jurisdiction.
Refund Eligibility
Depending on the applicable refund terms, eligibility may be affected by factors such as:
- Date of purchase
- Subscription status
- Whether the service has been used
- Technical circumstances
- Duplicate payments
- Payment errors
- Other conditions specified in KemoStreaming’s final refund policy
None of the above automatically qualifies a purchase for a refund. Each request is reviewed individually against the applicable terms.
Refund Request Period
Customers should submit refund requests within the applicable period specified by KemoStreaming.
Situations That May Not Qualify for a Refund
Depending on the final refund policy, some circumstances may be excluded from eligibility. Examples that may apply include:
- Requests submitted after the applicable refund period has expired
- Extensive use of the subscription
- No longer wanting the service after purchase
- Issues caused by incorrect device or app configuration
- Issues caused by unsupported third-party applications
- Incorrect information supplied by the customer
- Violation of applicable Terms & Conditions
Technical Problems and Refund Requests
If you experience a technical problem, please contact support first so the issue can be investigated:
Email: Support@kemostreaming.com
WhatsApp: +44 7868 240819
Please include:
- Device type
- IPTV application used
- Description of the problem
- Relevant screenshots where useful
- Order information
Please do not send passwords or sensitive credentials through email or WhatsApp. A technical problem does not automatically qualify for a refund — each case is reviewed individually.
Duplicate or Incorrect Payments
If you believe you have been charged more than once, please contact support promptly with:
- Order information
- Payment date
- Amount charged
- Relevant transaction or order reference
Please do not send full card numbers or banking details. Duplicate payments will be reviewed and verified before any refund is issued.
How to Request a Refund
Step 1 — Contact Support
Email Support@kemostreaming.com or message us on WhatsApp at +44 7868 240819.
Step 2 — Provide Order Information
Include the details needed to identify your purchase (see the list below).
Step 3 — Explain the Reason
Clearly describe why you are requesting a refund.
Step 4 — Review
Your request will be reviewed according to the applicable refund terms.
Step 5 — Decision
You will be informed of the outcome of your request.
We do not guarantee a specific response time or automatic approval of any request.
Information to Include With a Refund Request
- Customer name
- Order/reference number
- Purchase date
- Payment amount
- Reason for the request
- Relevant technical details, where applicable
Please do not send full payment-card numbers, passwords, or other sensitive credentials through email or WhatsApp.
Subscription Cancellation
Cancellation and refund are not necessarily the same thing. Cancelling a subscription does not automatically mean a refund will be issued unless the applicable refund policy provides for one.
Payment Processing and Refunds
Payments may be processed through third-party payment providers. The timing of a completed refund may depend partly on the payment provider or your financial institution and can vary.
How Approved Refunds Are Issued
Payment Disputes
If you have a payment or refund concern, we encourage you to contact KemoStreaming first so the issue can be reviewed before pursuing a dispute through your bank or payment provider.
Changes to This Refund Policy
KemoStreaming may update this Refund Policy when necessary. The latest version will always be published on this page.
Contact KemoStreaming About a Refund
Email: Support@kemostreaming.com
WhatsApp: +44 7868 240819
Please include relevant order information when contacting us about a refund.
Related Pages
For more information, see our Kemo IPTV Subscription, FAQ, Installation Guide, Privacy Policy, Terms & Conditions, DMCA / Copyright Policy, or Contact page.